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COMMUNICATIONSPASSENGERS AND BAGGAGE)FLIGHT OPERATIONS AND CREW ADMINISTRATIONSURFACE TRANSPORTCATERING SERVICESADMINISTRATION3Escort passengers through controls to the aircraft.FEnsure that all passenger are at the aircraft at the appropriate time.OEscort passengers from aircraft through controls to the terminal landside area.Deliver baggage as directedProvide screening of baggageLoad baggage as directedProvide storage for baggageArrange parkingRAMP AND AIRCRAFT SERVICINGDProvide authorised cockpit brake operator in connection with towing.Aircraft cleaningArrange Aircraft washingArrange Toilet servicingArrange Water servicingAdditional servicesArrange heating/cooling units+Deliver newspapers and catering to aircraftHPick ups and delivery of catering equipment and laundry to/from aircraftFUEL AND OILAIRCRAFT MAINTENANCE Arrange AOG clearancesiArrange and deliver to the crew meteorological documentation and aeronautical information for each flight%Arrange hotel accommodation for crews%Arrange transfers to/from crew hotelҐMake any necessary arrangements for transport of crew and passengers and their luggage to/from their final destination if requested by the operations or the Captain.(Order catering on behalf of the operatorHandling requirementArrange airport slotsCoordinate slots with ATC/CFMU]Before arrival the operator should check with the handling agent that the equipment required 4Arrange De-icing facilities according IATA standards9Provide price lists for services provided to the operatorAir to ground VHF radioGround to ground Walkie -Talkie;Ensure that passengers continue to their final destination.CPosition and/or remove wheel chocks. (under supervision of aircrew)nArrange and provide suitable ground support equipment required by the operator to ensure a efficient handling.QProvide crew and passenger transportation between aircraft and terminal buildingsArrange Aircraft cabin cleaning1to handle the aircraft type is available on site.)Supervise fuelling/refuelling operations.>Coordinate between local authorities and maintenance providersHProvide credit facilities with local suppliers on behalf of the operator7Arrange separate guarding/security services as required.Accept cash/credit card payment from operatorsGrant credit to operators Passengers-Loading/ Embarking and Unloading/Disembarking‹Monitor movement of the flight within VHF range and provide assistance, as necessary add 1 hour before arrival and 15 mins after departure.SITA / AFTN telexвTake care of passengers when flights are interrupted, delayed or cancelled, according to instructions given by the operator. If instructions do not exist, deal with such cases according to the practice of the Handling CompanyЃProvide and Operate suitable tow-in and/or push-back equipment. (Tow bar to be provided by the Operator unless otherwise agreed.)JTow in and/or push back aircraft according to the Operator's instructions.RTow aircraft between other agreed points according to the Operator's instructions.UProvide suitable storage space for the Operator's cabin material, as mutually agreed.™Inform the Operator of any known project affecting the operational services and facilities made available to its aircraft in the areas of responsibility.ЖMaintain a trip file by collecting all documents specified by the Operator, all messages received or originated in connection with each flight and dispose of this file as instructed by the Operator.=Send movement messages to Operator and online handling agentsfInform passengers about time of arrival and/or departure of Operator's aircraft and surface transport.GProvide information on flight progress to the Operators requested agentCustomer VIP LoungesConference Rooms#Snooze rooms and shower facilities Crew lounges and recreation area$Internet, TV and Video/DVD equipment=Assist crew to unload/load catering/equipment at the aircraft;Arrange laundry service with pickup and deliver to aircraftSECURITY/EMERGENCY RESPONSEEComply with local government security/emergency response requirements"Notify the Operator of complaints.NInform all interested parties concerning movements of the Operator's aircraft.©As mutually agreed, effect payment, on behalf of the Operator, including but not limited to:airport, customs, police and other charges relating to the services performedKCheck and ensure that passengers are expected at the aircraft with the crew6Ensure marshalling is available on arrival / departureArrange removal of trash-File ATC flight plan provided by the Operator/Uphold security levels recommended by the EBAA FACILITIES AND ACCOMMODATIONLiaise with local authorities.REPRESENTATION "Mobile phone / Fixnet phone / Fax Liaise with fuel suppliers. Liaise with maintenance provider6Liaise with hotel's) on crew call and pick-up timings.!Liaise with the catering company.uIn case of accreditation, I agree that the information enclosed will be available to the public via the EBAA Website.COMPANY NAME: AIRPORT - ICAO CODE: CONTACT: ADDRESS: FAX / PHONE NBR: Date: Signature: KPLEASE FILL IN AND SIGN THIS SELF-ASSESSMENT FORM AND RETURN BY E-MAIL TO: JSECRETARIAT EBAA: info@ebaa.org or by FAX TO: +32 2 768 13 25яzu{гй7=5;@FЛСШЮ m"s ї%Ех&ы1)7T*Zr+xccJ мНЙА ~с0™8@H—M dь©сТMbP?_*+‚Ђ%яЃБ1]&CSelf Assessment Formѓ„&¤p= ЧЈР?' 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